Service is the foundation on which Barzem Equipment was built and the culture of customer support that began when we appointed the Cat® dealer in South Africa in the year 1927, which is still in operation.
The Service Department is responsible for all technical activities related to the brands represented by Barzem Equipment. Almost 70% of the company’s employees work in the Service Department with over 500 learners in training at a time.
Our service capabilities have the competitive advantage of generous capacity across all facilities, management skills, technical competency and strategic locations. Comprehensive and professional training capabilities ensure that Barzem Equipment is virtually self-sufficient in developing its own skills.
From a simple maintenance contract for a single unit, to an integrated solution for large fleets, we have structured packages on hand. Typically, for periods of between one and five years, these maintenance contracts can include the following:
Planned maintenance and controlling working costs is essential. Barzem Power’s maintenance agreements provide an added advantage. Customers do not have to employ and train skilled technicians, as maintenance remains our core responsibility.
Other benefits include: